Customer service & multi-agent
Several agents handling the same number, with history, assignment and handoff between people.
Everything you can do with WhatsApp, connected to your business.
We design and implement WhatsApp solutions for your operation. Each capability is enabled based on the modality and the integrations you choose — not everything is "included" by default.
Capabilities
Automation & bots
Flows that answer FAQs, qualify, route and hand off to a person when needed.
Notifications & reminders
Appointment confirmations, order status, payment and document alerts via approved templates.
CRM & systems integration
Connection with your CRM, ERP, calendar or in-house system through API and webhooks.
AI assistants
Assistants that resolve common queries and escalate to a human agent by rules.
Authorized campaigns
Template messages to contacts who opted in, with an easy opt-out.
How we choose
The right solution depends on your case.
Before proposing anything, we assess your volume, your processes and your systems. We explain the available modalities with their advantages and limitations so you can decide with clear information.
Retail & SMBsSupport, orders and reminders.
Clinics & servicesAppointment confirmation and follow-up.
Logistics & customsStatus of procedures and documents.
Support teamsAutomated FAQs and handoff.