Multi-agent
Several agents on one number, without sharing a phone.
One number, several agents, every conversation under control.
Stop serving customers from personal phones. With the official platform, your team handles the same number with history, conversation assignment and handoff to the right person.
What improves
History
Every conversation is recorded and available to the team.
Assignment
Conversations are distributed and routed by rules.
Handoff
From the bot to a person when the case requires it.
Quick replies
Templates and saved replies to serve faster.
Continuity
Service no longer depends on one person's phone.
Use cases
Transactional and service communication.
WhatsApp support works best when it responds to something the customer started or authorized.
FAQsAutomated answers and handoff.
Follow-upStatus of requests and procedures.
After-salesQuestions, changes and basic support.
CoordinationAppointments, deliveries and confirmations.