Everything you need to know before starting.
Clear answers about modalities, costs, templates, consent and integrations. If your question isn't here, write to us.
What is the difference between WhatsApp Business and the API?
The WhatsApp Business app runs from a phone and suits small businesses. WhatsApp Cloud API (WhatsApp Business Platform) is the official platform for integrations: automation, templates, webhooks and several agents connected to your systems, without depending on a physical phone.
Can I use my current number?
In many cases yes, but a number cannot be on the WhatsApp app and the official API at the same time. We assess your case before migrating so your operation is not interrupted.
Can I use the same number on the app and the API?
Not at the same time. A number is used on the app or the official API, not both simultaneously.
How much does Meta charge?
Meta charges per conversation according to its rates, which are external and variable. They are not part of what WhatsApp506 charges.
Does WhatsApp506 charge an additional fee?
Yes: we charge for implementation, integration and support depending on the project. We do not publish fixed prices; request an assessment.
Can I send advertising?
Only authorized communications. Template campaigns require the recipient's consent and template approval by Meta. We do not work with purchased lists or messages without consent.
Do I need my customers' authorization?
Yes. There must be a legitimate basis to contact and, where applicable, prior consent, plus an easy way to opt out.
What are templates?
They are messages with a format approved by Meta, used for notifications and business-initiated communications. Meta may approve, reject or restrict them.
Can I integrate my CRM?
Yes. Through API and webhooks we connect WhatsApp with your CRM, ERP, calendar or in-house system.
Can more than one person handle it?
Yes. The official platform allows several agents serving the same number, with history and assignment.
Can artificial intelligence be used?
Yes, with assistants that resolve frequent queries and hand off to a person when needed. They do not fully replace human support.
What happens if Meta rejects a template?
We adjust the content and format according to its policies and resubmit it for review.
Can a number be blocked?
Meta may apply restrictions based on number quality and policy compliance. That is why we work with authorized communications and best practices.